Privacy Policy

At Continuum, we respect your privacy and are committed to protecting your personal information. This is a summary of our Privacy Policy, which outlines how we collect, use, share, and protect your data, ensuring transparency and security in our practices.

1. INTRODUCTION

Continuum (“we” or “us”) values your privacy and ensures your personal data is handled securely. This policy applies to information collected through our website (oncontinuum.com), desktop application, and related services.

If you have any concerns about our privacy practices, we encourage you to review your settings or reach out to our support team at team@oncontinuum.com to discuss your options.

2. INFORMATION WE COLLECT ABOUT YOU

We collect different types of information to provide and enhance our services:

✅ Personal Information – Your name, email, job title, and contact details.
✅ Business-Related Data – Information related to your professional role.
✅ Technical Information – IP address, browser type, device details, and usage data.
✅ Platform Interactions – Information on how you use our website and platform.
✅ Content You Provide – Emails, uploaded documents, and call recordings if you use these features.

3. HOW WE COLLECT INFORMATION ABOUT YOU

We collect information in several ways:

🔹 Directly from You – When you sign up, contact us, or integrate external services.
🔹 Automatically – Via cookies, logs, and analytics tracking.
🔹 From Third Parties – Business partners, integrations, or publicly available sources.

4. HOW WE USE YOUR INFORMATION

We use your data to improve your experience and ensure platform functionality:

✔️ To provide and enhance our services.
✔️ To offer AI-driven insights, summaries, and recommendations.
✔️ To improve security and troubleshoot technical issues.
✔️ To analyze trends and personalize your experience.
✔️ To communicate updates, support, and marketing (you can opt out anytime).

We do NOT sell your data. AI-powered features use non-anonymized data only as needed to provide services (e.g., transcriptions, summaries, email analysis). This data is not stored beyond its necessary processing period and is not used for AI model training. AI training is conducted using fully anonymized, de-identified data that cannot be traced back to any user.

5. DISCLOSURE OF YOUR INFORMATION

We may share data with:

🔸 Service Providers – To help with payment processing, AI-powered insights, or cloud storage.
🔸 Affiliates & Partners – If necessary to support your use of the platform.
🔸 Legal Authorities – When required by law.
🔸 Business Transfers – In case of a merger or acquisition.

We may disclose personal information if required by law, such as to comply with a court order, regulatory request, or law enforcement inquiry. We may also disclose information to prevent fraud, enforce our Terms of Service, or protect the rights, safety, or property of Continuum, our users, or the public.

Your data is always handled with strict security measures.

6. TRANSFERRING YOUR PERSONAL INFORMATION

Your personal information may be processed, stored, or transferred outside of your country, including to third-party AI platforms, cloud storage providers, and payment processors. We ensure these transfers comply with relevant data protection laws and work with service providers who meet high privacy and security standards.

7. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

You own and have full control over your data:

🔹 Manage Cookies & Tracking – Adjust your browser settings.
🔹 Opt-Out of Marketing – Unsubscribe from emails anytime.
🔹 Control AI Features – Disable AI-powered automation features in settings.
🔹 Request Data Deletion – Contact us to remove your information.

We use cookies, web beacons, and similar technologies to analyze platform usage and enhance functionality. You can manage or disable cookies through your browser settings. To opt out of interest-based advertising, you can use the Digital Advertising Alliance opt-out tool or adjust your settings in applicable ad platforms.

Users can manage and remove uploaded documents and imported emails at any time via their account settings. AI-generated insights (e.g., call summaries, email analyses) can also be deleted upon request. Data processed for AI-powered features is not retained beyond its necessary use.

8. DATA SECURITY

We implement strict security measures:

🔒 Encryption – Securing your data in transit and at rest.
🔒 Access Controls – Limiting access to authorized personnel.
🔒 Privacy by Design – Embedding security into all features.

🔒 Regular Audits – Monitoring compliance and preventing breaches.

🔒 SOCII Type II – Independently audited SOC 2 Type II certification.

Your personal information may be processed, stored, or transferred outside of your country, including to third-party AI platforms, cloud storage providers, and payment processors. We ensure these transfers comply with relevant data protection laws, and we work with service providers who meet high privacy and security standards.

9. DATA RETENTION

We only keep your data for as long as necessary. You can request deletion at any time.

AI-powered features retain non-anonymized data only as long as needed to deliver services. Any data used for AI training is fully de-identified.

10. CHILDREN UNDER THE AGE OF 13

Our platform is not intended for children under 13. If we learn that we have collected personal data from a child, we will delete it immediately.

11. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You can:

✅ View and edit your profile data in your account.
✅ Request corrections or deletion by emailing team@oncontinuum.com.
✅ Withdraw consent for data processing (which may limit some features).

12. WITHDRAWING YOUR CONSENT

You may opt out of AI-powered features that use your non-anonymized personal data, such as automated summaries and call transcription. However, this may limit your access to certain product functionalities.

13. CHANGES TO OUR PRIVACY POLICY

We may update this policy from time to time. Major changes will be communicated via email or a notice on our website.

14. CONTACT INFORMATION AND COMPLIANCE CONCERNS

Have questions or concerns? Contact our privacy team at team@oncontinuum.com.

Your privacy is at the heart of Continuum. We are committed to keeping your data safe and secure.